Privacy Policy

Effective Date: January 1, 2025

This Privacy Policy describes how Hope Harbor Addiction Center ("we," "us," or "our") collects, uses, and protects information submitted through hopeharboraddictioncenter.com (the "Site"). By using this Site, you agree to the practices described in this policy.

Information We Collect

Information you provide directly:

• Name, phone number, and email address when you submit a contact form
• Any message content you choose to include in a contact form submission
• We do not require — and strongly ask that you do not submit — Social Security numbers, insurance ID numbers, or detailed health information through this website's contact form

Information collected automatically:

• IP address and general geographic region
• Browser type and version
• Pages visited on this Site and time spent on each page
• Referring website (the site you came from before visiting ours)
• Device type (desktop, mobile, tablet)

This automatically collected information is gathered through cookies and analytics tools (described below) and is used in aggregate form to improve the Site.

How We Use Your Information

• To respond to your inquiry about addiction treatment services at Hope Harbor
• To provide information about our programs, services, and location
• To follow up on a contact form submission if you have provided contact details
• To improve the content and functionality of this website based on aggregate usage data

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes. We do not use contact form submissions to add you to marketing lists without your explicit consent.

HIPAA and Confidentiality

Information submitted through this website's contact form is kept confidential. We treat all inquiries with the same sensitivity we apply to clinical information.

Clinical health information provided during the formal treatment intake and admissions process is governed by the Health Insurance Portability and Accountability Act (HIPAA) and applicable New Jersey state law. Hope Harbor Addiction Center maintains the confidentiality of all patient health information in accordance with HIPAA and all applicable federal and state regulations.

If you have questions about your rights as a patient regarding health information privacy, please contact us directly at (732) 523-5239.

42 CFR Part 2 — Substance Use Disorder Confidentiality

Federal law provides special confidentiality protections for substance use disorder patient records under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). These protections are separate from — and in some respects stronger than — standard HIPAA protections.

Under 42 CFR Part 2, patient records from substance use disorder treatment programs cannot be shared with anyone outside the program without the patient's written consent, except in very limited circumstances (such as medical emergencies or court orders meeting specific legal standards). This applies to records held by Hope Harbor Addiction Center as a treatment program.

Cookies and Analytics

We use Google Analytics to understand how visitors use this website — which pages are visited most, how long visitors spend on the Site, and how visitors arrive at the Site. This data is collected in aggregate and does not contain personally identifiable health information.

Cookies are small data files stored in your browser. The cookies used on this Site are analytics cookies (Google Analytics) and do not contain personal health information. You may disable cookies at any time through your browser settings. Disabling cookies may affect some Site functionality but will not prevent you from accessing content.

We do not use advertising cookies, retargeting pixels tied to health-related content, or any tracking technology that would identify you as someone seeking addiction treatment to third-party advertising networks.

Third-Party Links

This website may contain links to external websites, including Google Maps, NJ state government resources (NJ.gov, Camden County government), the NJ HOPELINE, and other addiction resources. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any external site you visit.

Data Retention

Contact form submissions are retained for the period necessary to respond to your inquiry and for a reasonable follow-up period thereafter. We do not retain contact form data indefinitely. Analytics data is retained in accordance with Google Analytics default retention settings.

Children's Privacy

This website is intended for adults. Hope Harbor Addiction Center does not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information through this Site, please contact us immediately so we can remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this page. Your continued use of this Site following any update constitutes acceptance of the revised policy.

Contact Us Regarding Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hope Harbor Addiction Center
1590 Kings Hwy North
Cherry Hill, NJ 08002
Phone: (732) 523-5239